Frequently Asked Questions
Welcome!
If you would like to know more about our Knowlegebase you can use the navigation to the left of the page, or click here.
What is a photobook?
Photobooks are the future of photo finishing. Much better than a stack of prints, a photobook is the best way for you to share your memories and photos with your family and friends.
Do I have to download any software to use this site?
Nope. We use common web technologies available to most home computers that let you do everything a regular installed application will let you do, but with the added benefit of having your work available on most any computer that is attached to the internet. However, if you do not have up-to-date versions of Adobe Flash and Microsoft Silverlight, you will need to update to the current version in order to use our tools.
What kind of computer can I use to design my products?
You can use any machine that can run Microsoft Silverlight 4.0 or higher. This includes any Windows PC, or any Apple Computer manufactured after 2006.
What kind of browser can I use?
We support all current versions of Firefox, Chrome, Internet Explorer, and Safari.
What is Silverlight?
Silverlight is the technology that we have used to create our product designer application, so you will need to have it installed to create your project. Silverlight is a Microsoft browser plug-in similar to Adobe Flash. It lets you do amazing things in your browser, like build great design applications without having to download bulky software. Click here to install or update Microsoft Silverlight.
I am having a problem uploading photos.
Our primary photo uploader relies on Adobe Flash 9.0.26 or higher to allow you to select and upload several photos at once. If you are having problems with our standard uploader, or if you are finding that you can only upload one photo at a time, click here to update to the current version of Flash.
My Account
I've been asked to sign up for an account. Why?
We need you to create an account so we can save your work and store your photos.
How long are my images stored on your site?
We currently have no plans to remove any art or photos you have uploaded. If that ever changes, we'll let you know.
Is there a charge to use or store my photos?
Absolutely not! We will never bill you for storage, only for the great photo-products you decide to purchase.
How can I retrieve my password if I forget it?
Click on the "Sign In" link from the home page, then click on the "Forgotten Password" link. Your password will be sent to the email address you included when you initially set up your account.
How do I change my email address or password?
Sign into your account and click on the click on Account Preferences. From there, you will be able to make any changes to your account information.
Creating Products
My images look too small. Can I make them bigger?
Yes. Select the photo you want to enlarge and grab the yellow handles to rotate, enlarge, or shrink your photos as you'd like.
How do I add images to my account?
You can do this in couple iof ways. You can upload your photos in the manage photos section under My Account or upload when we ask you just before you start a new project. You can also upload them while you are working on a project by clicking on the My Photos on the top and using the uploader there.
What kinds of image files can I upload to your site?
Currently, we are choosing to support JPG image files, which is the standard for digital cameras.
Can I edit an old project?
Yes. If you want to make some changes to your book, select My Accounts. There you will see your current orders, as well as any project you have ever created. simply choose the project from your list, and it will reload into the application. If you want to reorder your edited project, select purchase to place it in your shopping cart.
Ordering
How long are shipping and processing times?
Processing takes approximately 2-4 days, and shipping times beyond that are dependent on your choice of shipping method.
What does it cost to ship my book?
While costs can vary depending on your chosen shipping method, the destination, and the weight of your order, our affordable basic shipping rate is usually around $11.
I have a coupon code. How do I use it?
When you are in the checkout process, simply enter the code into the box marked Promotional Code, and the coupon will be automatically added to the shopping cart.
Can I use multiple promotions on the same order?
No, only one promotional code is allowed per order.
I have an Online Gift Code. How do I use it?
When you are checking out, choose Gift Card from the payment options and enter your code. If the current value of your code does not cover the cost of your order, you will be asked to also enter your credit card information.
Can I order more after my order is complete?
Yes. From My Account, go to My Projects and open your project again. Make any changes you might like, then select Purchase to add a copy to your cart. Revise the quantity to however many you need and make your purchase.
Can I change or cancel my order?
Once your order has been processed, unfortunately we cannot change the order. If you need to cancel your order before it has been processed, please contact us at customerservice@gophotobooks.com.
There was a problem with my order. What can I do?
We are dedicated to 100% customer satisfaction. If you are dissatisfied with your products for any reason, please contact our Customer Service department by emailing customerservice@gophotobooks.com.
Help Center
Have a question, issue or idea we have not thought of? Email us at customerservice@gophotobooks.com and let us know how we can help. A member of our staff will respond as soon as possible by the next business day.
